How can we help?

Choose a category to find your solution quickly.

We are currently working on improving our support ticket system. You will receive a response from one of our support Agents within 48 hours. We are excited to make our support even better for you.

General

About Husky Builder

Husky Builder is a website builder platform for everyone to create a wonderful, high-quality website for £1.

Whether a business, interest or trying out new ideas, we make it easy and fun to create a fully customized, professional website that will look great on any device with no coding knowledge necessary.

We offer a breadth of features including over 100+ professionally designed templates, tons of content blocks, free cloud web hosting, custom domain connection, SEO optimization, mobile-friendly layouts, and more.

Login to Husky Builder

To access Husky Builder’s dashboard, click here.

You might be asked to enter your username and password. After logging in, you will be presented with Husky Builder’s dashboard where you can create/edit your website.

Can I try the website builder?

Yes, you can freely use our website builder and access entire templates collection. When you are ready to publish your website you will be redirected to our checkout page.

Do you have an affiliate program?

We currently do not offer an Affiliate Program, however we are looking to introduce a scheme in the future which will allow you to earn money by promoting and driving traffic to Husky Builder.

Will you ever delete my website?

No, we will never delete your website unless you would like to delete it yourself.

If you are no longer with us, your website will be disabled.

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Account & Billing

How long are the subscription plans?

The Starter plan is billed monthly. Your subscription will automatically renew on a monthly basis. This is a month long contract.

The Premium plan is billed annually and paid in full at the time of purchase. Your subscription will automatically renew once a year. This is a 12 month contract.

We currently do not offer annual rates for our Starter plan. However we are looking to provide this in the future.

How can I pay?

We offer a range of payment methods including with a bank card Visa, Mastercard, American Express and Discover.

We only accepts payments over a secure SSL enabled connection.

What currency do you accept for payment?

The payment is charged in GBP (£). If your card is issued in another currency, you will be charged according to your bank’s conversion rate.

If you have any questions, submit a support ticket referencing ‘Payment Currency’ and we will provide you guidance.

How do I change my billing information?

To make any changes to your billing information, submit a support ticket referencing ‘Change Billing’ and we will update your billing details once confirmed.

How do I cancel my subscription?

We don’t like to see you go, however if you decide to cancel, submit a support ticket referencing ‘Cancel Website’ and we will disable your account once confirmed and cancel your subscription with us.

Husky Builder

How do I add SEO to my website?

Adding SEO to your website is easy, at top of your builder click on ‘Settings’ and click on ‘SEO’. You will have options to include Title, Keywords, Description, and more.

Domain & Hosting

How do I connect my domain (URL)?

Connecting your domain name is free on all of our plans, simply submit a support ticket referencing ‘Connect Your Domain’ with the domain name you would like to use, and we will supply our DNS records and provide you guidance.

It may take up to 48 hours for your custom domain to take effect.

If you require further assistance, contact your domain provider to update the DNS records.

Can I have a temporary domain?

All our plans require a custom domain connection to access your website once published. Unfortunately we do not offer a sub-domain option.

How do I get a free domain?

Our free domain offer is only available on our Premium plan. To get a free domain name, submit a support ticket referencing ‘Free Domain’ with your desired domain name and we will set this up for you once confirmed.

A free domain applies to .com, .net, .org, .biz, .info and .co.uk extensions. The domain will be on a one year contract. Domain name is subject to availability.

After one year, a renewal fee will not be charged as long as you are on the Premium plan. However if you downgrade, you will receive an invoice to keep your domain name or you will likely lose it.

If you would like to transfer your domain, submit a support ticket referencing ‘Transfer Domain’ with your domain provider and we will provide you guidance.

Do I need to host my website?

No, we provide free hosting with all our plans using Amazon cloud servers.

What does your hosting include?

Our cloud infrastructure includes unlimited bandwidth and storage. A fast, reliable cloud hosting with firewall and backups to ensure your website remains available at all times.

Pricing

How many plans does Husky Builder offer?

We have 2 plans: Starter and Premium. All our plans provide full access to the Husky Builder features. While the Premium plan includes a free domain and website design.

Have you got a money back guarantee?

Yes, we offer 100% money back guarantee on all our plans within 14 days of purchase.

Is there a setup fee?

No setup fees are applied to any of the plans.

Website Design

How do I get a free website design?

Our free website design is only available on the Premium plan. To get a free website built for you, submit a support ticket referencing ‘Free Website Design’ and we will send you a blank requirements form which will be sent over to our design team.

A free website includes up to 5 pages, design customization, content upload and unlimited revisions. Adding products to online store (eCommerce) and articles for blogging are not included.

If you are on our Starter plan and would like a website built by our design team, submit a support ticket referencing ‘Website Design-Starter’ and we will send you a blank requirements form. You will be invoiced a design charge before building your website.

SEO

What are keywords?

Keywords are words and phrases that users enter into search engines like Google to find results. It’s fundamental to perform a keyword research to find out what potential visitors are searching for and which keywords you would like your website to compete against.

For example:
General keywords will have higher monthly searches but also higher competition, like “plumbing”.
Specific keywords will have lower monthly but less competition, like “emergency plumbing irvine california”.

Aim for specific and lower competition keywords for your website.

Researching keywords using a free tool like Google AdWords Keyword Planner will help you plan your keywords for SEO purposes.

Enter your keyword, like “irvine plumber” and you will see the average amount of times this keyword has been searched for in a given month. Look out for keyword ideas as you might find keywords that are more popular or have more monthly searches.

How does search engines index my website?

Search engines only see the code behind your website. Looking at paragraph text and heading text, search engines can tell which text is prominent on the page to determine what your site is about.

While search engines can’t see any images on your website, they can read the name of the image file and also reads the ‘alt’ tag that describes the image content. The title of the page names your website and appears in the browser window title tab bar. It’s standard to put your brand name as the title, you might also want to consider adding your keywords.

The description is used to describe your website in the list of search results. Not only you want to think about working your keywords in the description, but this is also an opportunity to convince search users to click on your link. So make your page sound appealing.

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Other

Do you provide logo design?

Whether you are looking for a personal logo or rebranding your business, our logo design service will make it easy for you to get a great logo.

Submit a support ticket referencing ‘Logo Design’ and we will send you a blank requirements form which will be sent over to our design team. You will receive an invoice with a design charge before making your logo.

Still can’t find what you’re looking for?

Support

Need help? Visit our Help Center or submit a support ticket.

Help Center

Support Ticket

About

Husky Builder is a website builder platform for everyone to create a wonderful, high-quality website, blog or online store.

Whether a business, interest or trying out new ideas, we make it easy and fun to create a fully customized, professional website that will look great on any device with no coding needed.

© Copyright 2018, Husky Builder